Feedback

Your Name (required):

Your Email (required):

Your Contact Number:

Are you a package holder of Refresh Group?  Yes No

Name of outlet visited: ---Far East PlazaAnchorpointCompass PointHougang F. MarketJurong PointLot1Loyang PointSun PlazaTanglin MallThomson PlazaWhite Sands

Massage service patronized: ---Foot ReflexologyUpper Back MassageFull Body Massage with OilFull Body Massage without OilSpecialty Full Body MassageFacial TherapyOthers

Name of CSO who served you:

Name of therapist who served you:

Skill of Therapist

1. Did therapist greet, smile, thank and exhibit warmth and friendliness?  Yes No

2. Did the therapist look clean and tidy?  Yes No

3. How do you rate the therapist who served you?  1 2 3 4 5
[1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent]

Customer Service

4. Did CSO greet, smile, thank and exhibit warmth and friendliness?  Yes No

5. How do you rate the customer service provided by the CSO who served you?  1 2 3 4 5
[1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent]

Ambience and Hygiene

6. Was the ambience cosy and relaxing?  Yes No

7. Was the outlet clean?  Yes No

8. Was there good smell in the outlet?  Yes No

9. How do you rate the overall environment of the outlet  1 2 3 4 5
[1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent]

Overall Experience

10. How do you rate the overall experience with Refresh  1 2 3 4 5
[1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent]

11. Any other areas for improvement: